There is one thing to be said about customer support and that is that with every company it is different and with every representative it’s even more different. The same goes for the customer support that is received by online casino players. The support that is offered at online casinos is said to be better than the support offered by companies that we use every day. This could be a blanket statement that is true, however some casinos rate poorly when it comes to support and thus, players should understand that each casino operates differently.
The reason why players feel as though online casinos will always have better support options is because most of them offer live chat support and some of those, will have agents available 24 hours a day, 7 days per week. This is a great option for players however, it isn’t available everywhere although it has become an industry standard. In addition to live chat, players will also find other support methods like telephone and e-mail support options. Other methods are available in some cases such as questions by fax or regular mail but as you and I could imagine, those are not very popular in this day in age.
One of the other things that sets some apart from others is that not all agents are created equally. Some agents aren’t as competant as others and take more time talking to in order to illustrate the problem and get an acceptable answer. At some casinos, the agents are attending to multiple players at once and therefore can become side-tracked or even confuse conversations completely. In other cases, it’s not so much a problem of being competant, instead it’s a matter of a language barrier. Since most online casinos are based in countries that speak multiple languages, it can be harder for players to get their point across or understand the agent.
Reading the Fine Print
While customer service is a very nice thing to have, it’s better to not need the help of the representatives at all. In order to steer clear, you’ll want to read a couple of things when signing up for an online casino.
Terms and Conditions: This is important because there are some terms that pertain to bonuses and could potentially lose a player their entire jackpot winnings just because they failed to abide by one of the terms.
FAQ: Another great place to start before talking with a live agent, most of the time these documents found on the website will help to address the most commonly asked questions.
Bonus Requirements: Before taking out a bonus, players will need to identify the terms of which they are agreeing to by taking out these bonuses. Players will want to fully understand how their funds are being used at the casino and by the casino before redeeming.
Live customer support staff members can be friendly as well as long winded. In other situations, players have encountered rude or combative agents and unfortuntaely that is a part of talking to people, anywhere in today’s world.